Returns and Exchange

At JiyaChikan, we take pride in offering high-quality chikan clothing and aim to ensure your complete satisfaction. Please read our returns and exchange policy carefully before placing an order.

Exchange Policy

  • We offer product exchanges only (no returns or refunds), unless the item received is damaged or incorrect.
  • Customized items are not eligible for exchange.
  • If you are not fully satisfied with your purchase and wish to exchange it, you may return the item and receive a store credit coupon code equal to the item’s value.
  • You can use this coupon code to purchase any other product from our store.
  • All exchange requests must be initiated within 7 days of the purchase date.

How to Exchange an Item:

  1. Pack the product securely in its original condition.
  2. Send the parcel to our warehouse at:
  3. 162/57 Astabal Charbagh, Maulviganj, Lucknow – 226018
    📞 Phone: 9140274423
  4. Once we receive and verify the item, we will issue a coupon code equal to the product value.
  5. You can then use this code on our website/store to buy another product of your choice.

Returns (Damaged or Incorrect Items Only)

  • We only accept returns and offer full refunds if the product received is:
    • Damaged upon arrival
    • Different from what was ordered
  • Return requests must be made within 7 days of the purchase date.

Important Note for Orders Above ₹5000

  • For claims regarding damaged items on orders above ₹5000, an unboxing video of the shipment is mandatory.
  • The video must clearly show the packaging and the condition of the product as it is being opened.

Refund Process

  • Once we verify the issue, a 100% refund will be issued to the original payment source.
  • If a refund to the original source is not possible, we will issue a bank transfer. Please share your bank details with our team when requested.

If you have any questions or concerns, please feel free to contact us at help@jiyachikan.com
Thank you for shopping with Jiya Chikan!